Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or use the www.strataflows.com (the “Site”) and/or use the StrataFlows application platform or related support portal.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using cookies and log files.
USE OF COOKIES
StrataFlows’s Web site deposits certain bits of information called “cookies” in a visitor’s computer. Cookies are sent back only to this website when a visitor returns to it. Cookies help us determine how and when pages are visited and by how many people. This technology does not collect any personally identifiable information that you do not specifically provide to us. Any information you provide to us is used to improve the navigation of our Web sites. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
LOG FILES
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
PAYMENT TRACKING
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.” Credit card numbers and other data related to credit card processing are not maintained by StrataFlows directly but are rather only maintained by the payment gateway StrataFlows utilizes.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations), and where needed, to communicate product news or account related information to you.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us through our support portal at support.StrataFlows.com or email us at info@StrataFlows.com.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States, although, for the use of our product platform by your organization or user, arrangements can be made to keep application data (as opposed to this web site’s data) in the originating country or Europe, contact us at info@strataflows.com to discuss that option.
FORUMS AND BLOGS
Some of StrataFlows’s websites allow our users to publish content via discussion forums, blogs, and other means. Any information that is disclosed in these forums becomes public information which could be read, collected, or used by other users to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. You should exercise caution when deciding to disclose your personal information.
StrataFlows may, from time to time, send emails regarding our products and services to users who have published content through our websites. Each participant’s opinion expressed is his or her own and should not be considered as reflecting the opinion of StrataFlows. Note also that your use of these online communication tools is subject to our Terms of Use.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
INFORMATION SHARING
We have partners/affiliates/resellers for specific products and services. We may share generic aggregated demographic information with our business partners/affiliates/resellers and advertisers. This is not linked to any personal information that can identify any individual person. Your name and email address may occasionally be shared with our business partners/affiliates/resellers in connection with our products/services, unless you request otherwise, and any use of your personal information by such business partners/affiliates/resellers will be in accordance with this Privacy Statement. We do not share the contents of documents, to-do lists and other data related to StrataFlows accounts maintained and stored by us with any third party.
MINORS
The Site is not intended for individuals under the age of 18.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@strataflows.com or by mail using the details provided below:
PO Box 47444
Tampa, FL 33646
StrataFlows is committed to protecting customers’ privacy rights. StrataFlows will protect users’ and customers’ privacy rights even where GDPR is not in scope. Below are answers to some commonly asked questions about our privacy policy in general and our compliance with GDPR.
- Is StrataFlows GDPR Compliant?
- How does StrataFlows protect and secure a user’s private information?
- Is the StrataFlows GDPR policy specific only to EU citizens and residents?
- How can I exercise my Personal Privacy Rights with StrataFlows?
- How can I exercise my Personal Privacy Rights with a customer of StrataFlows?
Is StrataFlows GDPR Compliant?
Yes, StrataFlows is GDPR compliant as a trusted data controller and a trusted data processor.
StrataFlows is committed to and compliant with the principles of GDPR which include ensuring customers’ data is:
- Processed lawfully, fairly and transparently
- Collected only for explicit purposes
- Limited only to what is necessary
- Accurate and kept up to date
- Not kept in a form which allows the identification of individuals for any longer than is necessary
- Processed in a way that ensures its security
Moreover, as a company committed to the protection of our customer’s data, when we must rely on a third-party, we ensure they are also committed to and compliant with GDPR. For more details, review the StrataFlows Privacy Policy available on our website.
How does StrataFlows protect and secure a user’s private information?
StrataFlows uses guidelines both from the United States NIST Cyber Security Framework and the mandates of the EU’s GDPR to govern our approach to security and privacy. Additionally, while most of the computing resources we utilize are provided by cloud providers that are themselves NIST and GDPR compliant, including Microsoft Azure, Microsoft 365, and the Google Office suite, where we do utilize non-cloud resources, we employ industry recognized best of breed security tools and techniques to protect those resources and the data they house or process. Additionally, we minimize the longevity of private information, retaining it only as long as it serves to benefit our customers
Does StrataFlows only apply GDPR principles for EU citizens and residents?
StrataFlows applies the same privacy policies for all users (customers, prospects, partners, vendors, employees, etc.) regardless of whether or not they reside in, or are citizens of, the EU.
How can I exercise my Personal Privacy Rights with StrataFlows?
Inquire about your data through our support portal at support.stratfFlows.com. A support representative will ensure the data transparency, removal, or rectification request is complied with for data StrataFlows controls or processes directly. For data that is indirectly managed by StrataFlows on behalf of one our customers, you will need to contact that entity.
What does StrataFlows do with the data we collect?
StrataFlows uses industry leading, GDPR compliant, 3rd party business systems internally to manage our relationship with our customers, typically businesses, and the people employed by those businesses; these are Sales systems, Marketing systems, and Support systems to better serve our user community, all of these systems collect some personal data–but the data collected is kept to a minimum to permit better customer service. This data is not shared with 3rd-parties.
For our customers, as a primary part of our business, StrataFlows hosts several products that, by the nature of the services the products provide, collect some user data. For products and services that are used by business entities to manage user data, any data collected and stored on our systems is only accessible to that specific business, and we provide those businesses the tools and processes required for them to be GDPR compliant.
OVERVIEW
This Website is operated by StrataFlows, LLC. Throughout the site, the terms “we,” “us,” and “our” refer to StrataFlows, LLC. StrataFlows offers this Website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
The term “Website” means StrataFlows public websites, including without limitation those found at the following URL: strataflows.com.
By visiting our site, using one of the aforementioned URLs, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our Website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the site shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 1 – ACCOUNTS
To access portions of the Website or certain resources, you may be asked to provide certain registration details or other information. It is a condition of your use of the Website, and you hereby represent and warrant, that you are of the legal age of majority in the jurisdiction in which you reside and that all information you provide is correct, current, and complete. If you choose, or you are provided with, a user name, password, or other information as part of our security procedures, you must treat such information as confidential and you must not disclose it to any third party. You agree that you are solely responsible to us for all activities identified with your account. You agree to immediately notify StrataFlows of any unauthorized use of your user name or password or any other breach of security. You must log out from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information. StrataFlows has the absolute right to disable any user name or password, at any time, for any reason, including, if in our sole discretion we believe that you have failed to comply with any provision of these Terms of Use.
The Website does not include StrataFlows Products. “StrataFlows Product” means the StrataFlows platform and any StrataFlows applications or subscription services, including those customarily provided by us only to our paying customers, along with professional services, support, and maintenance, and any other products or services offered for sale by StrataFlows. You must purchase access to StrataFlows Products pursuant to a separate subscription or other agreement with StrataFlows (this typically takes the form of a “Master License Agreement”).
SECTION 2 – GENERAL CONDITIONS
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any content on the Website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current (except for personal data, as required). The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
SECTION 5 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates so that we can complete your transactions and contact you as needed.
SECTION 6 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
SECTION 7 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, visit our Website.
SECTION 8 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 9 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 10 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall StrataFlows, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 11 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless StrataFlows and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 12 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 13 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 14 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 15 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the state of Florida, United States.
SECTION 16 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our Website. It is your responsibility to check our Website periodically for changes. Your continued use of or access to our Website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 17 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@strataflows.com.
What Are Cookies and How Do They Benefit You?
Cookies are small text files that are placed on your computer or mobile device when you browse websites.
Cookies are not actual programs or software. When you visit a website, it stores a snippet of text from your visit; the next time you visit, this text is retrieved by the website so they can recognize you. Cookies have different uses depending on the website visited. Cookies allow websites to store such things as user preferences. You can think of cookies as providing a ‘memory’ for the website, enabling it to recognize a user and respond appropriately. Cookies on our website do NOT store any personally identifiable information such as names, addresses, email addresses or phone numbers.
For more details, see, What are Cookies?
Our cookies help us:
- Make our website work as you’d expect
- Remember your settings during visits
- Allow you to share pages (names/blog articles) with social networks like Facebook or Twitter
- Continuously improve our website for you
We do not use cookies to:
- Collect any personally identifiable information – we will always ask for your express permission if we ever do collect this information.
- Collect any sensitive information, without your express permission
What information is kept by the cookie?
A cookie will typically hold:
- The name of the website that it has come from
- How long the cookie will stay on your computer or phone
- A value – usually a randomly generated unique number
How long do cookies stay on my computer?
- Session cookies– these only last until you close your browser. They are not stored on your hard drive. They are generally used to track the pages that you visit so that information can be customized for you for that visit.
- Persistent cookies– these are stored on your hard drive until you delete them or they reach their expiration date. These may, for example, be used to remember your preferences when you use the site.
Granting Us Permission To Use Cookies
If the settings on the software you are using to view this website (i.e., browser, e.g., Internet Explorer, Google Chrome, Mozilla Firefox, etc.) are set up to accept cookies, we take this, and your continued use of our website, to mean that you accept our use of cookies. Should you wish to remove or not use cookies from our site you can disable cookies through “Internet Options” on your browser menu at any time, however, please be aware that doing so will probably mean that our site may not work as well as you would expect.
Our use of cookies falls into a few categories, such as:
- Website function cookies
- Social media cookies
- Third party and advertising cookies
- Analytics cookies
Website Function Cookies Such as Session or Preference Cookies
We use cookies to make our website function, including:
- Holding information once you’ve logged in to prevent you from needing to re-login each time you visit a different page during your session
- Once you log off or close the browser, the session cookie will be removed
Third Party Functions
Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube or Vimeo video.
Disabling these cookies is likely to break the functions offered by these third parties.
Social Media Website Cookies
To facilitate easy sharing or liking of content on social network platforms such as Facebook and Twitter, we have included sharing buttons on our site. We also use Facebook Pixel and Twitter Universal Website tag in order to make our ads more useful through tailored audiences. The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks. If you are a Facebook user, you can find more info about their privacy policy here or opt-out from this link. For Twitter users – read their privacy policy or opt-out here.
Anonymous Visitor & Behavior Statistics Cookies
Analytics programs use cookies to compile website statistics for us to use to improve our site. Unless you explicitly give us your information by filling in a form or calling us, all data that analytics programs collect is stored anonymously where we only see totals and not specific individual data.
Examples include:
- How visitors reached our website (e.g., from a search engine, an advertisement, from a social media site, etc.)
- The activity of users on the site such as the number of pages viewed, time spent on individual pages, the pages visitors leave our site on
- How often visitors return to our site
- Visitor technology used (e.g., browser, operating system, device, etc.)
These statistics help us make our site as user-friendly as possible, to ensure a good experience for all visitors.
We use:
- Google Analytics, which is a program that helps us measure site usage details, including the examples above. (Details of how to opt-out are further below).
Site Improvement Cookies
We regularly test new designs or features on our site. We do this by showing slightly different versions of our website to different people and anonymously monitoring how visitors respond to these different versions. Ultimately this helps us to offer you a better website.
We use: Google Search Console
Google Advertising
Some of our business partners or third parties use cookies or other tracking technologies on our site, including:
- Third party vendors, including Google, show ads on sites on the internet.
- Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to our website.
We have no access to or control over these cookies. Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page.
We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You may opt out of the DoubleClick cookie by visiting the Google advertising opt-out page. If you wish to block unwanted or personalized Google ads in your browser, you can opt-out from this link.
Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. (‘Google’). Google Analytics uses cookies (text files placed on your computer) to help the website operators analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. In order to be able to better understand customers across devices, we have activated Google Signals. This feature generates reports which include only aggregated data from users who have turned on their Ads Personalization. No data for individual users is ever exposed. You can read Google Analytics’ privacy policy here, and if you wish to opt-out, you can download and install Google’s Browser Add-on.
Turning Cookies Off
You can switch cookies off by adjusting your internet browser settings to stop it from accepting cookies. There are many different browsers and versions. Some of the most common browsers and versions are listed below. Click the name of your preferred browser to learn how to disable and manage cookies. If your version of the browser is not listed, please visit your preferred search engine.
Please be aware though that turning off cookies will impair the performance of many websites and not just ours.
